Central Reservations Co-ordinator
- Ubicación
- Milton Keynes, UK
- Contrato
- Permanent
Objetivos: Ensure the efficient operation of the Central Reservations Department and accept and place corporate account rental reservations for the Client Network
Requisitos de la función
- Proven experience with in a customer service role
- Good levels of communication skills
- Highly accurate verbal and written communication is key
- Proactive and highly organized
- Ability to work on own initiative, under pressure and to deadlines
- Comfortable communicating and influencing at all levels of the business
- Ability to work in a fast paced environment
- Experience of working with high call volumes desirable but not essential
- Ability to use IT systems
- Ideally 1 years’ demonstrable experience in customer service environment
Descripción de la función
- Deal with enquiries and reservations from dealers and customer as required
- Check all rental agreements received are completed in accordance with company guidelines
- Respond to telephone reservations to operational standards
- Place bookings to customer specification
- Confirm the booking to the customer immediately, by telephone and email
- Amend bookings immediately upon receipt of notification using company procedures
- Maintain reservation logs to operational standards
- Inform the customer of potential problems arising; ensure the booking will be fulfilled to their satisfaction
- Resolve general enquiries from retailers and customers to operational standards
- Ensure high levels of customer service is achieved and clients need are fully meet
Esta descripción de trabajo representa los deberes y requisitos de la posición habitual. Sin embargo, es posible que el soporte de trabajo para llevar a cabo otras tareas de acuerdo con su capacidad, la formación y el nivel de autoridad. La empresa se reserva el derecho de cambiar el trabajo sin previo aviso. La descripción del trabajo no forma parte del contrato de trabajo.
Aplicar
Si usted tiene algún problema por favor llame al 01908 576699 o por correo electrónico recruit@nexusplc.co.uk